NHTSA Complaint #11635388 — 2018 CHRYSLER PACIFICA FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11635388
Vehicle	2018 CHRYSLER PACIFICA
Component	FUEL/PROPULSION SYSTEM
Date of Incident	November 4, 2024
Date Filed	January 11, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Had vehicle towed to Orange Coast Chrysler Jeep Dodge and Ram 11/4/24 due to vehicle being unable to start. Error message in vehicle indicated "Service Hybrid System"" and "Service Charging System" Vehicle was left at dealership pending inspection. 12/5/24 I contacted dealer asking for update and was told Chrysler STAR case was opened for vehicle for hybrid battery. No further information was provided. 1/5/25 I contacted dealer again for update. Was told Chrysler engineer had attempted diagnosis/ repair of vehicle including application of current recall 73B (NHTSA Recall ID 22V-077) but was unsuccessful. Was told another Chrysler engineer must be brought in to assess/ repair vehicle.

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