NHTSA Complaint #11634909 — 2018 FORD ESCAPE

Coolant is getting in to the engine and blowing the engine up. Ford is aware of the issue but is denying coverage and repair under a distraction. They are aware of the repair and issued Customer Satisfaction program 21N12 which is the fix to the engine. However, they say that if customer satisfaction program 19B37 was not completed prior to 2022, then you do not qualify to do 21N12 even though under 21N12 if the car is under 7 years old and 84,000 miles that it qualifies. Ford says that if the previous owner (since we did not get the car until 2023/24) did not do 19B37 that we are screwed and they will not cover the engine replacement that they know about. This issue is all over the internet, so I am shocked a recall has not been issued.