NHTSA Complaint #11634420 — 2025 TESLA MODEL Y

2025 Tesla model Y cameras and sensors all stopped working within 700 miles driven from brand new. Affected systems included all cameras, including backup camera, as well as GPS navigation, with the GPS system believing the vehicle to be static at a Tesla facility in California. This not only prevented the self-driving and navigation from functioning, it caused numerous safety features to be disabled including (mandatory) backup cameras, collision-avoidance system, lane-departure warning system, cross-traffic alert system, rear collision avoidance system, and automatic safety braking. Upon reporting to Tesla, was told a "new component" was required, which later was told was a new computer. The manufacturer initially set a date 2 weeks in the future for a repair; then they pushed it a month; then tried to push it another month before I pushed back. This resulted in it being taken in earlier than the repair date. The vehicle is still awaiting repair. There were no warnings of this failure, it simply all happened at once. Upon confronting Tesla service with this being a known issue [XXX] ) and requesting a loaner for the meantime, they eventually found one, but only after great protestation and pushback, with eventual threats of legal action leading to a more personal touch. This is clearly a known issue which they are downplaying. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)