NHTSA Complaint #11634070 — 2020 SUBARU OUTBACK

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11634070
Vehicle 2020 SUBARU OUTBACK
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

The Subaru front camera incorrectly detected a hazard. The automatic braking system engaged and locked the steering. I skidded off the pavement, causing damage to the car. At the time of the accident, the blind sight warning lights flashed on the dash signaling that they were disabled. I was going very slow in a driveway. No personal damage just property damage and damage to the car. I have let the insurance company know about the issue and the collision center. I have had periodic instances where the warning signals of blind sight disabled have come on the vehicle. I informed Subaru in August 2024 about the issue at my last maintenance appointment. There is also a software update required on the vehicle. I asked Subaru to update the software in August 2024, but I was told by a service technician that it was not possible to update . I had to make a separate appointment for the software update as it took a long time.

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