NHTSA Complaint #11633983 — 2011 FORD ESCAPE

The contact owns a 2011 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the steering wheel was seized, and the vehicle became difficult to steer. The vehicle was taken to an independent mechanic where it was diagnosed with a failed torque sensor. The contact was informed that the steering column needed to be replaced. The vehicle was next taken to the dealer where it was diagnosed with a failed torque sensor and the contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.