NHTSA Complaint #11633924 — 2019 MAZDA CX-5
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11633924 |
| Vehicle | 2019 MAZDA CX-5 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
My 2019 Mazda CX-5 suddenly developed a major oil leak within the last 7 days. My car has only 44,350 miles and I have had all scheduled and required maintenance completed timely, including oil/filter changes, coolant level checking and maintenance, etc. I took the car to an independent mechanic who diagnosed the problem as a cracked cylinder head. I then took the car to a local Mazda dealer who confirmed the diagnosis and informed me that there would be no warranty coverage as my 60,000 mile/60 month powertrain warranty had expired 60 days earlier. Some two years earlier my car's check engine light came on and overheated. I took it to the same local dealer, who replaced the coolant control valve & related components. In November 2024 I received a "Warranty Extension Program" letter from Mazda about the same fail-safe thermostat problem. I believe this is relevant and related to the cracked cylinder head since almost all instances of a cracked cylinder head are due to engine overheating. This issue put me at risk as I was close to driving the car with no oil and oil leaking heavily onto very hot engine components that could have resulted in a fire. I am now facing repairs to this car between $4,800 and $6,000 and given the faulty/defective cylinder head from Mazda, I could face this safety issue again, as it will be replaced with a similar cylinder head from Mazda!
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