NHTSA Complaint #11633867 — 2018 KIA SORENTO

I had an engine failure in my Kia. On [XXX], I was driving on [XXX] in Maine, and the "malfunction" light lit up, and I lost power in the vehicle. I was able to make it to the side of the highway and call a tow truck. Losing power on a busy interstate put myself and my partner at risk, as well as having to wait on the side of the interstate for a tow truck. I had the vehicle towed to a mechanic who said the engine needed to be replaced because a cylinder lost compression. Kia had me tow it to a Kia dealership, and they verified that the engine needed to be replaced. The matter is still open. My case with Kia is [XXX]. Kia has been completely unresponsive in the matter. They have told me repeatedly that the matter is being looked into by their tech team, but they have never reached out to the Kia dealership they told me to send it to. It could be related to a rod bearing issue, but they are not willing to follow up enough to even determine whether or not that is the issue. Prior to the engine failure, I had issues with oil loss. I replaced the PCV valve, but that did not turn out to be the problem. I had it inspected a few weeks before the engine failure, and they noted that the oil levels were low. I was not seeing warning lights for low oil, but I was maintaining oil levels while I waited for an appointment to look into that issue. I believe Kia knows this is an ongoing issue with their vehicles, and they are actively obstructing any inquiries as to why this engine problem persists. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)