NHTSA Complaint #11633709 — 2018 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11633709
Vehicle	2018 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	January 2, 2025
Date Filed	January 2, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

UConnect screen delamination is causing "ghost touching" in system. Climate control, phone, music, vehicle controls - including air suspension settings, are all impacted depending on particular event. Some are just annoyance, some are safety concerns. Air suspension height adjustments and off road settings can be controlled in the UConnect screens. THE ONLY way to lock the air suspension for towing or jacking (tire repair, oil change, etc.) is through the UConnect screens. There are 1,000's of complaints about this system issue on Jeep forums, and I was surprised at the lack of NHTSA complaints when I logged in to see the status. I have video's of the system ghosting on several different screens on different dates if you'd like to have them please provide a link to upload or an email to send them too.

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