NHTSA Complaint #11633647 — 2018 JEEP RENEGADE

The contact owns a 2018 Jeep Renegade. The contact stated that the vehicle was taken to the dealer for regular maintenance, and while the vehicle was being serviced, the contact was notified of a manufacturer recall related to a possible oil consumption failure. The contact was informed that the vehicle should be returned after driving for 1,500 miles for a consumption test. The contact stated that the vehicle failed to the oil consumption test. The contact was informed that the engine needed to be replaced. The contact stated that he was informed by the dealer that the engine had been replaced; however, after retrieving the vehicle the oil consumption failure persisted. The contact returned the vehicle to the dealer and was informed that there was no documentation that the engine had been replaced. The vehicle was taken back to the dealer and was repaired again under recall however, after returning the vehicle for service, the contact was informed that the engine was 2-quarts low on engine oil and there was no leak found. The contact was concerned that the engine might need to be replaced and the repair might be out of pocket. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 41,000.