NHTSA Complaint #11712730 — 2018 JEEP RENEGADE

Description of Incident / Failure The vehicle’s center infotainment/display screen malfunctioned and became partially inoperable. The left side of the screen displays vertical colored lines, while the remainder of the screen is dark/black and unresponsive. As a result, the backup camera display is no longer visible, and touchscreen functionality is severely limited or unusable. Component or System That Failed The failed component appears to be the infotainment touchscreen/display unit, including the integrated rearview (backup) camera display system. The vehicle and the defective screen are currently available for inspection upon request. Safety Risk This failure created a safety risk because the backup camera is required for safe reversing, especially when pedestrians, children, or objects may be behind the vehicle. Without a functioning screen, visibility is significantly reduced, increasing the risk of a collision, property damage, or injury while backing up. Reproduction or Confirmation The problem occurs consistently and has not resolved on its own. Each time the vehicle is started and placed into reverse, the screen remains malfunctioned and the backup camera does not display.