NHTSA Complaint #11633583 — 2015 JEEP GRAND CHEROKEE

Below are the series of events. The reason for this report is related to item number 6. I have attached pictures. I contacted the manufacturer about this and they said that it was made like this from the plastic moulding, but I inspected the seat prior to install and these marks were not there. 1. I bought the seat on November 30, 2024 2. I installed it in my 2015 Jeep Grand Cherokee on December 17, 2024 3. I could not get the leveling ball in the correct location for a rear facing install with a 25lb baby. I had a zoom call with Evenflo and she was unsure as well and said to send pictures and she would pass along. I did so on this same day and did not hear back. 4. The seat remained installed in my car, but unused by my child as I had not heard if it was safe. 5. On December 26, 2024 I decided to try an install of the seat forward facing to see if it would work for my older kid. I could not get the shell on the base in forward facing position and after not hearing back overall felt like the correct decision is to return it. 6. I got the shell off and noticed stress marks on the plastic where the belt path is. This seems incredibly dangerous, and it had never even had a kid in it. These marks were not there when I purchased the seat. 7. I initiated the return.The point mentioned in (6) seems of high concern for the safety of this seat.