NHTSA Complaint #11633556 — 2017 NISSAN ROGUE

On December 3, 2024, the transmission on my 2017 Nissan Rogue would not shift out of 2nd gear. I was driving home from work on a crowded freeway. When the traffic subsided, I could not make my vehicle drive faster than 20mph. I exited the freeway as soon as I could and pulled over to call the Auto Club for a tow. The tow truck driver said that this is a known condition with this model of transmission. My vehicle had 71,000 miles and had been properly serviced and I have the records to show it. The service at the dealerships were closed so I had it towed within the mileage range so it would not cost me anything through AAA. The mechanic kept my car for a week and replaced the transmission valve body which cost me $1871.68. I called Nissan HQ and spoke to a customer service rep, customer service supervisor, and the executive office for Nissan. All three company representatives would not reimburse me because I did not go to a dealer for repair. I explained that I was stranded, barely outside of warranty by time or miles (I had purchased an extended warranty which expired 5 months prior.) I feel the transmission failing with such a young vehicle is a safety issue and I need to be reimbursed. I used work at Toyota Motor Sales for 23 years and they would have reimbursed their customers for this vehicle failure. Please help. Thank you.