NHTSA Complaint #11633325 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the keyless entry pad driver’s side B-pillar detached. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was repaired but the failure reoccurred after two years. The vehicle was taken to a dealer where it was determined that the driver’s side B-pillar needed to be replaced. The vehicle was not repaired. The vehicle was taken to the residence. The vehicle was repaired but the failure reoccurred a month later. The vehicle was taken to a dealer, and the contact was informed that the driver’s side B-pillar needed to be replaced again. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.