NHTSA Complaint #11633263 — 2015 VOLKSWAGEN GOLF SPORTWAGEN

In the last year, my car has experienced multiple instances of the Diesel Particulate Filter (DPF) warning light, check engine light, and a flashing glow plug light on the dashboard. Despite multiple visits and repairs at Sheehy Volkswagen of Springfield, these issues persist, particularly in sub-freezing temperatures. Upon independent inspection of the engine compartment, I found multiple exposed wires, broken wires, and poorly repaired broken wires. The most significant concerns are as follows: Repeated DPF Issues: Over the last three years, the DPF warning and related issues have recurred each winter. Initial attempts to rectify the issue included a DPF regeneration procedure, which temporarily cleared the fault codes but did not address the underlying problem. The DPF was finally replaced in mid-2024, yet the same problems manifested with a brand new component just months later. Extended Repair Time: Sheehy Volkswagen of Springfield had my vehicle for a total of six months (Dec-23 to May-24), during which they were unable to diagnose or fix the problem despite escalating the case to Volkswagen HQ (Business Case Numbers: BT1167682 and BT1177805). This delay is unacceptable. Poor Customer Service: Throughout this period, customer service was unsatisfactory. I was frequently passed between customer service representatives, none of whom were sufficiently informed about the ongoing repairs. Incorrect Diagnosis and Repairs: After replacing the DPF, ECM, temperature sensor, and wiring harnesses, the issue persisted. It was eventually suggested that a wiring problem might be to blame, yet no comprehensive solution was provided. Incompetence and Safety Concerns: Upon retrieving my vehicle, I noticed white smoke emanating from the engine compartment, which I discovered was due to the coolant reservoir being overfilled. Additionally, an independent inspection revealed exposed and poorly repaired wires, posing a serious safety hazard.