NHTSA Complaint #11632520 — 2021 FORD F-150

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11632520
Vehicle	2021 FORD F-150
Component	POWER TRAIN
Date of Incident	December 14, 2024
Date Filed	December 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Rear axle failed while driving. Had vehicle towed to Malloy Ford in Winchester, VA. They replaced the failed components, at no cost. When I asked about reimbursement for towing, they were not able to assist me in filing my claim for towing reimbursement. I contacted FORD Customer Service, who said they only way they may help me is if I return the vehicle to Ford Service (must be in their possession) and have Ford Service contact them directly and ask for "reimbursement assistance" by 16 Jan. However, stated there is absolutely no guarantee they will reimburse towing. Are you able to assist me? The towing cost was $185.40

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