NHTSA Complaint #11632027 — 2021 CHRYSLER PACIFICA

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING issue reported to NHTSA

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Complaint Details

ODI Number	11632027
Vehicle	2021 CHRYSLER PACIFICA
Component	BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Date of Incident	August 1, 2024
Date Filed	December 22, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

For the most recent recall, the rear view camera has not been working since August 2024. I’ve been to the dealership 3 times, once in August and twice in November and they cannot resolve the issue. They told me that they’ve sent information to Chrysler and they would contact me in a few days and I have not heard back. This is a huge safety issue as my rear view display is not visible, it’s either a blue screen or grey screen. I need help please

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