NHTSA Complaint #11631793 — 2011 MAZDA CX-9

I had an issue with the AWD not engaging and the 4x4 light illuminating when driving on snow and ice. No indicators when driving under normal conditions. I had no traction and had difficulty maintaining control of the vehicle while driving at speeds less than 25 mph. I had difficulty gettting momentum from a stop as the tires were spinning and engaging tracion. I took the car into a Mazda dealership for a full circle inspection and found that the 4x4 light was illuminating due to worn-out splines connecting the transfer case. The technician was able to spin the driveshaft, indicating the splines are damaged and need to be replaced. Recommendations were to replace the transmission and transfer case with a repair estimate of $5469.61. Additionally, the technician observed some seeping of oil coming from the tiing cover and reccommends re-sealing it as well as replacing the water pump ( another known failure issue in which Mazda is aware of). Cost estimate of $4319.78. The technician also observed a crack in the right rear differential mount with a repair cost of $442.10. In short, Mazda knew about all these problems. They issued a warrenty extention from my research back in 2014 but never issued any recalls. In short, I didn't own this vehicle in 2014, I purchased in 2016. I was never aware of any warrenty extentions to include these issues and if I was aware, I would have had the services done for repairs. My safety as well as my family's and others are at risk if I lose control of the vehicle due to the AWD not engaging when needed.