NHTSA Complaint #11631555 — 2017 MERCEDES-BENZ SPRINTER 3500
FUEL SYSTEM, DIESEL issue reported to NHTSA
Complaint Details
| ODI Number | 11631555 |
| Vehicle | 2017 MERCEDES-BENZ SPRINTER 3500 |
| Component | FUEL SYSTEM, DIESEL |
| Date of Incident | |
| Date Filed | |
| Mileage | 44,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | DE |
Consumer Description
The contact owns a 2017 Mercedes- Benz Sprinter 350. The contact stated that while driving at various highway speeds the warning message "DEF Is Low" had suddenly displayed and the vehicle went into "Limp Mode" causing the speed to suddenly reduce to 5 MPH. The vehicle was taken to the local dealer who diagnosed that the DEF tank was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 44,000.
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