NHTSA Complaint #11631343 — 2017 CHEVROLET TRAVERSE

The contact owns a 2017 Chevrolet Traverse. The contact stated while driving at approximately 35 MPH, the accelerator pedal was depressed; however, the vehicle hesitated before shifting gears. The contact stated that while driving, the vehicle was shuddering. The contact stated that after stopping at a traffic light, the light turned green and the accelerator pedal was depressed; however, the vehicle hesitated while shifting into gear with a jolt. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 128,000.