NHTSA Complaint #11631159 — 2020 FORD ESCAPE STEERING

Complaint Details

ODI Number	11631159
Vehicle	2020 FORD ESCAPE
Component	STEERING
Date of Incident	December 13, 2024
Date Filed	December 17, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

ALL WHEEL DRIVE STOPPED FUNCTIONING IN ICY/SNOWY CONDITION. CAUSING UNSAFE DRIVING CONDITIONS. WARNING MESSAGE: Driver display indicates, "ALL wheel drive module faulty, driver assist not available. Service required!" and an orange wrench displayed >>There is already a bulletin on this issue for 2020 Ford Escapes CSB21B19, April 2021, however our VIN was not included in bulletin. >> We took the car back to the dealership for repairs and they said they are having MANY Escapes coming in with this issue whose VINs are also not included in the original bulletin >> No pre warning. The first time we saw the warning the AWD failed on snowy road. >>We contacted FORD customer service and got the run around. FORD NEEDS TO INCREASE THE LIST OF VINS INCLUDED IN THE BULLETIN SO PEOPLE CAN GET THE MODULE REPLACED TO PREVENT THE LOSS OF AWD IN SNOWY/ICY CONDITIONS.

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