NHTSA Complaint #11692058 — 2020 FORD ESCAPE STEERING

Complaint Details

ODI Number	11692058
Vehicle	2020 FORD ESCAPE
Component	STEERING
Date of Incident	September 1, 2025
Date Filed	October 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Out of nowhere, my vehicle had an AWD module failure. This has led to several other subsystems being triggered and warning lights going off. It also disables AWD. After consulting with a vendor, it appears that this is a problem that happens regularly with this vehicle around 55,000 miles. It is not a cheap fix, and results in a vehicle not being able to drive in AWD. This is a safety concern in inclement weather, as the vehicle clearly has a shoddy component that is designed to fail early in a vehicle‘s life. It is also my understanding that Ford has now discontinued this vehicle, and I bet that this is one of the reasons for it. Please issue a recall immediately so that Ford has to pay for its own mistakes and not the customer.

Related Complaints for the 2020 FORD ESCAPE

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#11667435 — June 17, 2025 — 4WD module was failing. It affected hill braking, AWD and collision alert and other components. These messages popp...

#11641105 — February 6, 2025 — The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel was...

#11634332 — January 6, 2025 — Car experiences delayed start after depressing ignition button and then afterwards the power steering does not work.

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