NHTSA Complaint #11630057 — 2010 CHEVROLET EQUINOX

The climate controls, including the seat warmers, located on the control panel directly below the radio/stereo controls on my 2010 Chevy Equinox stopped working. As a result, the ability to control the temperature and direction of heated/cooled air was lost. I tolerated the conditions for several seasons, winter being the toughest due to temp and the need for defrost, until buying a new car (as an addition, not a replacement vehicle). As my oldest child became of age to begin driving, I've attempted to prepare the car for his driving and safety. In researching how to repair this malfunction, I came across a recall that addresses this exact problem; however, upon taking my Chevy Equinox to my local Chevy dealership, I discovered that my VIN is not on the list for this repair. The coincidence that my car falls in the category of vehicles included for this recall (Bulletin No.: 09298C), but is not included is confusing, to say the least. There were no warning lamps or messages prior to this failure that began in 2019.