NHTSA Complaint #11631485 — 2010 CHEVROLET EQUINOX

The contact owns a 2010 Chevrolet Equinox. The contact stated that while his wife was driving approximately 50 MPH and depressing the accelerator pedal, the vehicle stalled. The contact stated that the vehicle coasted off to the side of the road. The contact had the vehicle towed to an independent dealer where the vehicle was purchased. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was repaired. Additionally, the contact stated that later while driving approximately 55 MPH and going left around a bend, there was an abnormal sound like metal snapping coming from the rear of the vehicle. The contact stated that the driver's side rear tire had stopped rolling. The contact stated that an unknown warning light was illuminated. The contact had the vehicle towed to the same dealer where it was purchased. The vehicle was diagnosed and determined that the rear subframe and suspension had collapsed due to extreme rust. The contact stated that the vehicle was repaired; however, another failure occurred. The contact stated that after refueling the vehicle failed to start. The contact had the vehicle towed back to the same independent dealer. The dealer was unable to repair the vehicle and informed the contact that the vehicle was to be auctioned off. The manufacturer was not informed of the failure. The failure mileage was approximately 158,000.