NHTSA Complaint #11628874 — 2014 BMW X3

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11628874
Vehicle	2014 BMW X3
Component	AIR BAGS
Date of Incident	May 2, 2022
Date Filed	December 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

In May 2022, BMW of Bellevue performed recall service on my BMW X3 with a car wash. Within miles of leaving the dealership, the car displayed a warning "Passenger restraint system: malfunction. Continue wearing safety belt. Consult nearest service center." My understanding is that the airbag will no longer deploy in an accident, posing a serious risk to my family. Both BMW of Bellevue and Eastside Bavarian have confirmed the issue. Eastside Bavarian confirmed that the defect could have been triggered by the dealership's service. BMW of Bellevue denies responsibility, and has quoted $3k to repair the airbag. Based on internet searches, this error message is a frequent defect in BMWs. Attached is a photo of the error message and two invoices from BMW of Bellevue: the first is for the recall and the second is for their inspection of the fault.

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