NHTSA Complaint #11628854 — 2024 VOLKSWAGEN ID.4 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11628854
Vehicle	2024 VOLKSWAGEN ID.4
Component	ELECTRICAL SYSTEM
Date of Incident	October 17, 2024
Date Filed	December 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VT

Consumer Description

The car's turtle light was on, and the car started moving slowly with instructions to part the car immediately. I brought the car to the service on 10/18/2024, and they could not diagnose it after 3 hours. I returned the vehicle on 10/21/2024 with the same complaint, and the car has been at the dealership service since then. VW instructed the service to replace one battery module, which did not solve the problem. Now, the service is waiting on different back-ordered parts, and there is no timeline for the arrival of the parts, nor are they sure this is the resolution.

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