NHTSA Complaint #11706702 — 2024 VOLKSWAGEN ID.4 SERVICE BRAKES

Complaint Details

ODI Number	11706702
Vehicle	2024 VOLKSWAGEN ID.4
Component	SERVICE BRAKES
Date of Incident	November 6, 2025
Date Filed	December 23, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The vehicle's emergency communication system (SOS button) and CarNet connectivity completely failed, disabling critical safety features. Repair History: First Attempt: The vehicle was at the authorized dealer (Volkswagen of Union, NJ) for 2 days. They replaced a communication module but released the vehicle to me with the SOS system still non-functional and without verifying the repair. Current Status: The vehicle has been back at the same dealership for over 14 days (Total cumulative days out of service: 16+ days). The dealer has failed to fix the safety defect and also refuses to address a persistent internal brake pedal noise, dismissing it without proper diagnosis. This vehicle is currently unsafe to drive as it cannot contact emergency services in the event of a crash

Related Complaints for the 2024 VOLKSWAGEN ID.4

Other SERVICE BRAKES Complaints

#11626680 — November 21, 2024 — I have been leasing vehicles from VW since 2009, I leased every model they have from cars to SUVs. This is my first t...

#11618366 — October 6, 2024 — Volkswagon is being irresponsible with their response to resolving the door issue on my vehicle. The door has opened ...

#11594147 — June 13, 2024 — When stopping on an incline: the vehicle comes to a stop with the brake pedal. If you let up on the brakes, the vehic...

Recent Complaints for the 2024 VOLKSWAGEN ID.4

#11714943 — ELECTRICAL SYSTEM — February 2, 2026 — Car was plugged in to our home level 2 charger waiting to charge (no current was being supplied yet). Alarm went off,...

#11712493 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — January 21, 2026 — Car screen froze no parking sensors or rear view camera, lane assist etc. for hours.

#11712493 — BACK OVER PREVENTION: WARNINGS — January 21, 2026 — Car screen froze no parking sensors or rear view camera, lane assist etc. for hours.

#11712493 — LANE DEPARTURE: ASSIST — January 21, 2026 — Car screen froze no parking sensors or rear view camera, lane assist etc. for hours.

#11710299 — ELECTRICAL SYSTEM — January 12, 2026 — I own one of 311 vehicles specifically identified in this recall regarding "misaligned electrodes" and "shifted catho...