NHTSA Complaint #11628764 — 2015 JEEP CHEROKEE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11628764
Vehicle	2015 JEEP CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	November 1, 2023
Date Filed	December 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Door latch mechanism doesn't work under 32 degrees. Have been both locked out of and in vehicle. Once the door opens it will not latch to close. I took it to my local dealer Empire Jeep and they jammed grease in the door latch in 2023 which seemed to work for the season but again this year they did the same and that quick fix no longer works. Now I have to take it in to have the door torn apart, estimated time 2 hours and approximately $200.00 for labor. Why do I have to pay this if this is solely a Jeep issue? I've never had this happen to any other vehicle I've owned.

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