NHTSA Complaint #11628512 — 2015 JEEP GRAND CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11628512
Vehicle	2015 JEEP GRAND CHEROKEE
Component	POWER TRAIN
Date of Incident	August 1, 2022
Date Filed	December 3, 2024
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle shut off with the "Service Transmission - Restart in Park with Vehicle at Zero Speed" message displayed on the instrument panel. The contact stated that vehicle restarted after several attempts and resumed normal operation. The vehicle had been taken to several independent mechanics and the dealer; however, the failure could not be duplicated nor was the cause of the failure determined. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

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