NHTSA Complaint #11628390 — 2020 JEEP GLADIATOR

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11628390
Vehicle 2020 JEEP GLADIATOR
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

My instrument panel cluster on my 2020 Jeep Gladiator has gone totally dark...no speed, no gas gauge, no temp, no milage, no functionality...no can drive!!! I couldn't even get the emissions tested because they can't record the milage on the vehicle. There is a FCA safety recall (#30B) issued for this exact problem for my exact make/model/year, however the dealership (Premier, Hyannis Ma) says there is not a recall, stating "there's a lot of stuff on the internet, we don't have a recall for that", then handed me a $1300 quote to replace the dead panel cluster. I then called the FCA Customer service, they confirmed the recall existed, however my vin # didn't meet the recall.

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