NHTSA Complaint #11627926 — 2011 KIA SORENTO

The contact owns a 2011 Kia Sorento. The contact stated that there was a knocking sound coming from the engine compartment. While driving at various speeds, the vehicle jerked with the transmission slipping gear with an engine misfire. The check engine warning light was illuminated. The vehicle was taken to Auto Zone and a code for the knock sensor failure was retrieved. The vehicle was not repaired. The contact had replaced the spark plugs on the vehicle. While driving 65 MPH, the vehicle went into LIMP Mode. The contact restarted the vehicle and continued driving. The vehicle was taken to the dealer who confirmed that the knock sensor had failed. The dealer related the failure to the NHTSA Campaign Number: 23V877000 (Engine); however, the VIN was not included. The dealer cleared the code, but the vehicle was not repaired. The vehicle was taken to a different certified mechanic who confirmed the diagnostic result and cleared the code. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 135,750.