NHTSA Complaint #11627638 — 2023 VOLKSWAGEN TAOS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11627638
Vehicle	2023 VOLKSWAGEN TAOS
Component	ENGINE
Date of Incident	November 19, 2024
Date Filed	November 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Vehicle displayed instances of overheating but was told by dealership it wasn't a big issue and the vehicle was safe to drive. I took the vehicle to the dealership for scheduled maintenance and when I returned to pick up the vehicle I was told that coolant was leaking into the oil and the head gasket was defective. The service desk representative stated the head gasket is a known issue in the 2022-23 models. The engine will need to be taken out of the vehicle, taken apart, and a new gasket installed. I was also told this issue would most likely happen again due to the design of the gasket. Parts are on order and the dealership has the vehicle as it's not safe to drive prior to repairs being made.

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