NHTSA Complaint #11706418 — 2023 VOLKSWAGEN TAOS

On 12/20/25, the "lane assist not available" and the "EPC" warning indicators lit up. I was in the car with my 11 year old, we pulled over and looked in the manual to understand EPC, and the manual said it "is possible to continue driving," so we continued. As we entered the freeway the car went into limp mode and would not accelerate. I put the gas pedal to the floor, put on my hazard lights, and got off at the next exit, but we did were not able to drive > 40 mph on a crowded, rainy freeway with big-rigs ahead, behind, and to the left of us. We got off at the next exit, drove to a parking lot and let the car rest for 10-15 minutes. When we turned it back on, the "Exhaust System Malfunction" light and "Central Warning Light" indicators were on. The lane assist not available indicator had lit up a day prior, as well. My safety and the safety of my child were at risk on the freeway. I called the dealership from which I had purchased the car 2 years earlier and which has ~11,280 miles. I was told by their service department to drive the car home, but not to drive it after that. However, they also told me to drive the car from my home to their shop (10 miles), but to avoid the freeway, in order to have it serviced. This suggestion also put me at risk, as it would have been unsafe to drive the car between my home and their shop. I did call back to say that I didn't feel safe driving it, at which point they looked up my car and saw that it is under warranty, which includes roadside assistance coverage. The car will be towed to their shop on the morning of 12/22/25.