NHTSA Complaint #11627314 — 2018 FORD EXPLORER AIR BAGS

Complaint Details

ODI Number	11627314
Vehicle	2018 FORD EXPLORER
Component	AIR BAGS
Date of Incident	November 25, 2024
Date Filed	November 25, 2024
Mileage	138,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact noticed that water was leaking in on both sides of the windshield. The contact stated that due to the failure, rainwater was leaking onto instrument panel, causing the instrument panel to become inoperable. The contact stated that the air bag warning light was also illuminated. The vehicle was taken to the dealer and the dealer confirmed the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 24V031000 (Structure). The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 138,000.

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