NHTSA Complaint #11626576 — 2013 FORD EXPLORER

For the past year, when I place the car in reverse the backup camera shows a reverse image. Items on the left appear on the camera as being on the right, and visa-versa. The first time it occurred I backed into a ditch. This occurs nine out of ten times. The hazard to pedestrians and chance of an accident is substantially increased. I contacted the local Ford dealer who showed no interest in my complaint, other that stating I would pay for the camera replacement, including labor. I noted that Ford Explorers were already recalled for rear camera problems. They stated that was for a different problem.