NHTSA Complaint #11694967 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to reverse into a parking spot, the rearview camera was intermittently inoperative. The failure had occurred on several occasions. No warning lights were illuminated; however, the message "Contact the Dealer" was displayed on the instrument panel. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rearview camera needed to be replaced. The dealer made the contact aware of an unknown NHTSA Campaign Number; however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall related to the failure. The failure mileage was approximately 65,000.