NHTSA Complaint #11626472 — 2019 JEEP CHEROKEE

We purchased the 2019 Jeep Cherokee new from a Jeep dealership. At 15,000 miles (approx.) the hood began to bounce up and down 1/2" to 3/4" while driving at highway speeds, driving into a wind or following a semi-truck. In addition to the obviously concern over the safety of the hood bouncing and potentially unlatching, this causes the auto start/stop function of the engine to malfunction. We had the Jeep dealership inspect the problem several times under the 36,000 mile warranty period and they adjusted the hood each time, but the hood bouncing would return in a matter of days or a week. They failed to resolve the issue under warranty. Now, we have 79,300 miles on the vehicle and the hood was inspected by a Jeep dealership and it has been adjusted to the maximum adjustment and the hood still bounces dangerously. The dealership now tells us that the panel bond in the hood is broken and has compromised the strength of the hood and that the hood should be replaced. The dealer compared our hood and latch to the hoods and latches of similar vehicles on the lot to make the determination of the broken hood bond. Jeep Consumer Care tells us that Jeep will not cover the hood replacement even though this constitutes a safety issue of the hood potentially unlatching at highway speeds. I am requesting that NHTSA investigate and implement a safety recall.