NHTSA Complaint #11626416 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact stated that upon his wife starting the vehicle, she observed that the steering wheel had turned all the way to the left, after which she became aware that the electronic power steering was not functioning as needed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V542000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.