NHTSA Complaint #11626254 — 2023 FORD ESCAPE

The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds, there was an abnormal sound coming from the engine and the front driver’s side tire. In addition, the instrument panel was occasionally turned off independently. Additionally, during rainy weather driving the brakes were making abnormal sounds. The contact stated that several unknown warning lights were occasionally illuminated. The vehicle was taken to a local dealer on several occasions and was diagnosed; however, the failure could not be replicated. The vehicle was taken to another local dealer, Mullinax Ford of Kissimmee (1810 E Irlo Bronson Memorial Hwy, Kissimmee, FL 34744); for a second opinion; however, the failure could not be replicated. The vehicle was also taken to a third local dealer, Tropical Ford (9900 S Orange Blossom Trl, Orlando, FL 32837); but the cause of the failure could not be determined. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that an unknown material might have intruded into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.