NHTSA Complaint #11625643 — 2017 HONDA PILOT

My 2017 Honda Pilot has been experiencing significant RPM surging and juddering between 10-45 MPH, accompanied by "Transmission System Problem" and "Emission System Problem" warning messages. Timeline of Events: Initial Repair (May 13, 2024): The Billion Honda dealership in Iowa City diagnosed the issue as DTC P0776. I paid $426.10 for the repair, but the surging, juddering, warning lights, and DTC P0776 code persisted. Recommended Transmission Replacement (June 17, 2024): The dealership recommended replacing the transmission at $9,000.00. Upon contacting American Honda Motor Co., Inc. (Case #[XXX]), Honda offered to cover 30% ($2,723), leaving me with a $6,277.88 bill. Highway Breakdown (November 7, 2024): The vehicle severely juddered and displayed warning messages before breaking down completely on [XXX] in Chicago, endangering my safety and others during heavy traffic. Concerns: Premature Failure: The vehicle had only 42,073 miles as of May 2024, far below the expected lifespan for a transmission, suggesting a manufacturing or design defect. Recurring Issue: Despite the repair, the DTC P0776 problem persisted, indicating a deeper quality defect. Financial Burden: It is unreasonable for a loyal customer to pay $6,277.88 for a transmission replacement likely caused by a manufacturing defect. Safety Risks: The highway breakdown highlights the severity of this issue and the danger it poses. Common Problem: Similar transmission issues (DTC P0776) have been widely reported by other Honda owners, suggesting this is not an isolated case. Requested Resolution: I request Honda to: Cover 100% of the transmission replacement costs, including taxes and fees. Reimburse the $426.10 I paid for the unsuccessful repair. Address the root cause of this defect to ensure no further safety risks. I invested significantly in this vehicle and expect Honda to uphold its reputation for quality and customer care. Please address this matter promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)