NHTSA Complaint #11625510 — 2017 INFINITI QX60

On [XXX] took the car into the Infiniti dealership for the routine oil change with potential issue with timing chain noise on cold startup. The dealership explained that the warranty will not cover drivetrain. After the oil change and driving the car back home, the “check engine” light came on. I contacted infiniti regarding the drivetrain problems that consumers are seeing with this engine and CVT. The chain noise I hear and the video I shared during our appointment. Many are reporting the timing chain noise, sludge and CVT problems, starting at 85k miles. I wasn’t happy with Infiniti response on life of a drivetrain. Why would anyone pay $60k on a car if you its design to run only 100k miles, I would have purchased a $20k car instead. In fact, I have a Acura RDX with 200k miles with no drivetrain issues. " Email send to infiniti consumer affairs. Hello Dennis, Per our conversation regarding the powertrain warranty and my concern regarding industrial standard of a premium luxury vehicle design and life. I don’t agree with Infiniti position that at 135K miles is a full life of an engine and the problems with powertrain ( P0017 and 17F1CVT) is a common issue. No other vehicle will have engine failure and transmission failure at 135K miles. I have other vehicle that drive beyond 250K miles ( (Nissan Maxima and Acura RDX at 200k miles), that had routine maintenance and repair, but never engine or transmission problem. I perform regular maintenance on all my cars since age 16. It’s a shame that a high end vehicle customer has to face these major repair. I believe the 2017 infinti Qx60 with CVT is a faulty design. It is a design related issue, which Infiniti should recall and correct. Many of the Infiniti consumer forums that I have read on this subject, suggest a similar performance and potential disaster at 90-120K miles. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)