NHTSA Complaint #11625500 — 2018 FORD EXPLORER

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side roof rank top cover detached and flew off into traffic. The dealer provided a mobile service and the vehicle was diagnosed with failed roof rank push pins. The contact was informed that the rooftop push pins needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall that had a similar failure description, however, the contact's VIN was not associated with the recall repair. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 105,000.