NHTSA Complaint #11712659 — 2018 FORD EXPLORER

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a whistling sound coming from the front windshield. The contact stated that the trim had detached and flown off the vehicle, and there was a constant rattling sound coming from the windshield. The vehicle was taken to the dealer, where the contact was informed about an open recall on the VIN. The contact was informed that parts were not yet available. An alternate dealer was contacted, and the contact was informed that parts were not yet available. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.