NHTSA Complaint #11625248 — 2016 RAM 1500

My steering wheel only turns violently to the right (I have a video that will not upload). My husband almost broke his thumb when it happened. Thankfully no one was injured. However, we were about to leave on a 1200-mile trip when this happened. This problem will not go away. Ram has refused to even look at the truck even though there is a recall on this in 1500 Ram trucks including diesels like mine, but not my vin#. There was absolutely no warning before this happened. We are grateful we were not on the highway when this happened, or I would not be able to write this to you today. I called Ram customer service on 11/6 and disconnected right when they were giving me the case number. I called back on 11/7 to get the case number and was informed that the last person never created one. She created 2 case numbers for me, 1 to look at the vehicle as this is a major safety issue and another one for my rental car expense and told me I would be contacted in 4 business days. On the 4th day I called customer support back and they told me to tow it to a local dodge dealership and confirmed which one to send it to that was close. I called to have it towed there and called customer service back to let them know and the women told me that they denied my claim on 11/8 and in addition she informed me that she also had me tow it to a non-authorized dealer. I was never notified and why did they have me tow my vehicle to a dealer if they never planned on looking at the vehicle. Also, they let me eat this cost and the cost to tow it out of there. I need my truck back and I can no longer afford the rental car in addition to $3800 (right now) to fix the truck so I am having "My Mechanic" (name of shop) fix this issue and I am paying out of pocket. However, they can only find an OEM part and I am afraid that this part may end up being faulty as well.