NHTSA Complaint #11625099 — 2017 HONDA RIDGELINE

The engine began making an metallic clicking noise that increased with engine RPM. I made an appointment with the local Honda dealership service center as soon as possible. The Honda dealership inspected the engine valve springs and the connecting rod bearings. The connecting rod bearings had failed but I had brought the vehicle in to the service center quickly enough that the failed connecting rod bearings did not appear to damage the crankshaft. The options I was provided with were to either replace the engine or replace the connecting rod bearings and connecting rod bolts with no warranty on the work as they could not guarantee the crankshaft had not been damaged. I provided all receipts for engine oil changes, engine oil filter changes, and engine air filter changes to Honda USA. Despite having an active recall for this exact problem (connecting rod bearing failure) on other 2017 Honda Ridgeline's with the same 3.5L V6 Engine, and performing all maintenance as needed with proof provided to Honda USA they denied my claim for vehicle age and mileage. My VIN was not included on the recall. I opted to have the connecting rod bearing, and connecting rod bolts replaced at the Honda dealership and had to pay out of pocket with no reimbursement from Honda, and no warranty on the work performed.