NHTSA Complaint #11625070 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated while the vehicle was at the dealer for diagnostic testing, the vehicle was diagnosed with a failed engine. The contact was informed that metal shavings were found in the brake booster assembly. The contact stated that the failure started with the engine fault service engine now warning light illuminating. The vehicle was taken to the dealer and the contact was informed that the vehicle needed a software update. The software update was performed, however, the failure reoccurred. The vehicle was taken back to the dealer where the vehicle was diagnosed with a failed brake plug. The contact was informed that the brake plug needed to be replaced. The contact was informed that the parts were in backorder. The vehicle was repaired. The failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed brake booster assembly. The contact was informed that the brake booster assembly needed to be replaced. The brake booster assembly was replaced. The vehicle was repaired. The failure reoccurred, and the vehicle was taken back to the dealer where it was diagnosed with a failed engine. In addition, the contact was informed that metal shavings were found inside the brake booster assembly. The vehicle was not repaired. The contact was informed that the failure was a known failure with the year make and model vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000