NHTSA Complaint #11624994 — 2019 FORD EXPEDITION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11624994
Vehicle 2019 FORD EXPEDITION
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 137,973 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

On three separate occasions, my vehicle lost the ability to accelerate. The first time I was attempting to pass slow moving farm equipment when my vehicle lost power, had a loud vibrating/rattling noise and multiple dashboard warnings flashed. Luckily, I was able to merge back into my lane and pull off the side of the road. I took the vehicle in for service and was told I needed new phasers. Once I got my vehicle back, I was still experiencing issues. Fortunately, the next two times my vehicle lost power I was driving at low speeds. I did have my kids with me on one occasion and it scared them quite a bit. I am not sure what the loud noise is but they stopped riding with me after that. Thank goodness I was not driving my family on the highway when experiencing a power failure. My vehicle is back at a dealership waiting for a new transmission.

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