NHTSA Complaint #11624882 — 2013 FORD FOCUS

CHECK ENGINE LIGHT ON AND TPMS LIGHT ON. VEHICLE EXHIBITS OVERHEATING WARNING LIGHT ON. FOUND CODES: PO7A3 - Transmission Friction Element 'A' Stuck On P2872 - Clutch 'A' Stuck Engaged the transmission takes off in 1st okay, stutter felt in 2nd and 3rd when shifting. when shifting from 3rd to 4th there is a long delay engine bogs down before shifting into 4th gear. same problem in 4-5, 5-6th gear was running properly recommended diagnosis on the engines code and dual clutch assembly then retest clutch travel test failed. Transmission is previously recalled. Ford has Ford's Customer Satisfaction Program that is supposed to replace the Transmission control module extended warranty coverage Campaign# 14M02 It’s also supposed to repair issues caused by TCM, which is related to the codes showed but the dealership will not fix either issue. On the website chat a guest service member said my car qualified for repairs but the dealership said they won’t replace the TCM unless I replaced the clutch first with a $3700 estimate. Clutch issues are cause by TCM malfunctioning.