NHTSA Complaint #11624683 — 2019 HONDA PILOT

Honda Pilot has a known issue covered by American Honda TSB Technical Service Bulletin of "Judder" from the transmission. This issue is identified by a extreme and unsafe surging of the powertrain/transmission at all speeds and in all driving conditions. The event happened to us with this vehicle and makes for unsafe operation as the "Judder" presents as a lack of acceleration or lack of control. In heavy or light traffic this is not a desirable attribute of a vehicle to have sudden acceleration or deceleration without input from the driver. It is as if the vehicle has a mind of its own. This is covered by numerous Technical Service Bulletins and identified by our local Honda Dealer as TSB/Judder. The correct fix is a Triple Flush of the Transmission and Reprograming of the Transmission with more frequent transmission flushes than are recommended by the owners manual. NOT ALL VIN numbers are covered by the TSB for Judder and Honda pretends that not all Honda Pilots similarly equipped are affected by this dangerous condition. Instead the Honda dealership service department representatives identify the problem, admit it is a problem and then admit they know the solution and it is a known TSB, they then pretend some VIN are not included as if they are "safe" when they know that they are not "safe". NHTSA should investigate and force American Honda to recall or TSB all VIN for this Judder issue. It is unsafe and unsettling.