NHTSA Complaint #11711665 — 2019 HONDA PILOT

While driving at highway speed (approximately 60 mph), my vehicle suddenly lost all propulsion and automatically shifted into Neutral without any warning. This occurred in active traffic and resulted in an immediate and dangerous loss of power. I was unable to accelerate and narrowly avoided a serious accident. Following the incident, I took the vehicle to an authorized Honda service center. The dealer diagnosed the failure as a defective Transmission Control Module (TCM/TCU). Diagnostic code P0810 (Clutch Position Control Error) was stored, and the dealer confirmed the TCM must be replaced. This is a serious safety defect. Sudden loss of drive at highway speeds places the driver, passengers, and surrounding vehicles at extreme risk of serious injury or death. The failure occurred shortly after the expiration of the 5-year powertrain warranty. Honda should investigate this issue immediately, as unexpected TCM/TCU failure causing loss of propulsion can result in catastrophic outcomes.