NHTSA Complaint #11710812 — 2019 HONDA PILOT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11710812
Vehicle 2019 HONDA PILOT
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

The 9 speed transmission suddenly lost power while accelerating onto an interstate from an on ramp. It is available for inspection at the auto shop as it is not driveable and had to be towed. The vehicle did not give any indication in the moment. My safety and the safety of other drivers were at risk due to the posted speed limit of 65 MPH and my car had no ability to accelerate and get to a shoulder with three lanes of traffic. The problem has not been reproduced or confirmed by the dealer. I've reported this issue numerous times and they always state they don't find anything defective with the vehicle. The vehicle has not been inspected by the manufacturer, police, or other entities. There has never been any warning lamps or messages prior to the sudden loss of power on this occassion. In the past when I have lost power, it's been momentarily and no signs have illuminated. It has gained power within seconds of me stepping on the gas. On this occassion, it never got power back and the signs came on. Once I got to the side of the road, I tried turning the vehicle off and back on but once I try to put it in drive, it goes back to neutral automatically on its own. Prior to this incident, other than losing power momentarily at times, when stopped at a red light or stop sign, the car would automatically put itself in neutral and I was unable to drive when the light turned green/my turn at stop sign. I had to turn the car off (in the middle of the road) and turn it back on to get it to go in drive and accelerate again.

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